Raise The Bar - iSB Group

Raising the Bar™

At iSB Group, we do things differently.

Our six-step Raise the Bar™ framework is tried and tested by the biggest names in logistics.

We empower businesses to prepare for whatever the future holds by working closely with the warehousing, logistics and distribution sector. We understand the needs and challenges you face. By using our bespoke IT software, you’ll gain visibility and understanding of usage volumes, enabling you to better manage stock, plan ahead, forecast and control costs. We’ll work with you to regularly review your operations so you can navigate seasonal trends and unforeseen disruptions with confidence, whilst continuing to hit your goals.

The 6-Step Framework

Discovery

Making a plan

Facilitated by one of our specialists, this discovery call is all about you. It is a strategic review designed to give Procurement, Health and Safety, and Operational Management clarity around today’s changing industry trends, and help you to understand and take advantage of the opportunities for success within these changes.

We want to know how your business works: when are your products and services most in demand, what are your department and company goals, what are the pain points in your current role, and what do you really want from a supplier? We can then look at current products and service provision, as well as how your budgets work.

Following our discovery call, we will create an in-depth report with our findings, highlighting product recommendations, suggested levels of service and ways to avoid potential profit leakage, as well as any other actions that would help achieve your goals.

We’ll only recommend products and services that are specifically designed and proven for use in your industry. Our experience means we are well-positioned to spot potential problems before they happen, giving you everything you need to implement a credible and realistic solution.

A second meeting will be arranged for us to go through the report with you, answer any questions and to discuss plans for implementation.

Discovery

Making a plan

Facilitated by one of our specialists, this discovery call is all about you. It is a strategic review designed to give Procurement, Health and Safety, and Operational Management clarity around today’s changing industry trends, and help you to understand and take advantage of the opportunities for success within these changes.

We want to know how your business works: when are your products and services most in demand, what are your department and company goals, what are the pain points in your current role, and what do you really want from a supplier? We can then look at current products and service provision, as well as how your budgets work.

A Custom Solution

Following our discovery call, we will create an in-depth report with our findings, highlighting product recommendations, suggested levels of service and ways to avoid potential profit leakage, as well as any other actions that would help achieve your goals.

We’ll only recommend products and services that are specifically designed and proven for use in your industry. Our experience means we are well-positioned to spot potential problems before they happen, giving you everything you need to implement a credible and realistic solution.

A second meeting will be arranged for us to go through the report with you, answer any questions and to discuss plans for implementation.

Implementation

Next steps

Proposal

Following our second meeting we will build out a proposal. This is created using your feedback and our initial recommendations, and will detail product specifications, prices and service agreement.

User Trials

User trials are a brilliant way to obtain genuine feedback from your team and to give you confidence in the suitability of the products in your environment. Where trials are necessary, we will manage the process for you. A time trial period will be agreed, and the products distributed to your people along with feedback forms. Upon completion, we collate the feedback and provide you with a report giving you the collated results and insights to help you make an informed decision on the trialled products.

Onboarding

Using feedback from the product trials, we’ll finalise our proposal for your business. Once we have your sign-off, we’ll begin delivering on our proposal straight away, and arrange any necessary training for your team along the way.

Account Management

As our client, your dedicated account manager will work with you to make sure our products and services never fall short of expectations as your business evolves. Your account manager will meet with you regularly to discuss trends and developments both within your business and the wider marketplace. This relationship is crucial to resolving challenges both at depot and head office level, helping to maintain a service package that is perfectly aligned to the unique requirements of your business.